Q1. Why choose Retop Carbide

A: Yes, we can provide samples to you free of charge with freight collected if we have in stock.If the sample is bespoke parts, we wil charge you only the basic costs accordingly.

Q2: Do you provide after sales service? what's kind of it?

A: Sure, we provide after sales service for all the items. QOC team will prepare the inspection report foreach patch of goods. In case there was any quality problem, please mail us the photos with related detailsto show the problems, we will 100% responsible for our problems and provide the replacements at our costs according to actual conditions.Please do not hesitate to send feedbback to us if there is a quality problem.

Q3: How long can I get your reply for the inquiry?

A:We will reply you the inquiry as soon as possible, no later than 24 hours.

Q5:What's your working time?

A: We work from Monday to Friday, 9:00am-17:30pm

Q6: What is your minimum order quantity?

A: As we have our own factory, we can accept small quantity orders.For the standard stock items, we can send small pieces to you without limitation.For the non-standard items, we will quote the MOQ seperately.

Q7: How long is your delivery time?

A: For the blanks stocked items, we can send you within 3-5 working days after receiving your payment.For the bulk order, It takes about 10-30 days for production.

Q8: What's the HS CODE for the products?

A: We upload a file for the HS CODE, please check .

Q9: What's grade should I choose for the items?

A: If you are not sure about the grade, please kindly provide the information for the usage of the products, our technical director will give your the best suggestion.

Q10: Do you use recycle materials?

A: All the products are made of virgin raw materials.